Blog Layout
Cookiecutter.com Ramblings
Making memories one cookie at a time!
All About Shipping
Tammy • Feb 02, 2015
For today’s blog, I thought I would give you all a glimpse of the process from the time we get your order on our website to the time it ships out.
You are at home on your computer and you log onto our website at www.cookiecutter.com. If you are a new customer, you will need to create an account with us. We will ask you all the important information. :) If you are a returning customer, you will just need to log in by using your email address and password. Something fun and important to note here is that as soon as you place your order on our website, you will officially begin to collect your reward points! Yes, we believe in rewarding you. Just like at Panera :) You can read more about our Rewards Program on our website here.
You can find cookie cutters on our website by either doing a search or by browsing through the categories. Choose whichever is the most fun!
When you have your order complete, you will submit the order. That is when we get busy!
- Each morning, we come in, and print off the orders that have been placed on our website.
- Next, we go and “pull” all the items you ordered.
- Then we look to see which shipping method you chose. During the checkout, unless you have a large order, you will always have a choice in the shipping method.
- First Class mail through the post office- This method is the cheapest and SLOWEST. This is only a choice if you are ordering just a few cookie cutters and the weight of the package is no more than 8 ounces. Transit time is about 5-7 days.
- Priority Mail through the post office- Transit time is anywhere between 4-5 days. Sometimes as fast as 2-3 days. All orders ship from the Kansas City, MO area. This is not a guaranteed service, so if the package is late, we are not able to refund shipping.
- FedEx Ground- Transit time is about 4-5 days, again depending where the destination is. If you are a neighboring state, it is usually pretty quick. Not a guaranteed service either.
- FedEx Express- this is a 2 business day delivery. Weekends do not count. This is a Guaranteed delivery, except in cases of extreme weather or natural disasters. You will have to pay more for this service, since you will receive it in 2 days. At least you can take comfort in knowing that you could not have driven for the same shipping price :)
- FedEx Standard Overnight- Welcome to the Cadillac version of shipping. You will need to be sitting down when you consider this shipping method/cost. You will receive your package in 1 business day by choosing this method. Warning, if you order on a Friday, and you choose Overnight shipping, your package will arrive on Monday, not Saturday…thus the “business day.” This too is a guaranteed delivery, except in cases mentioned above in the FedEx Express shipping.
- When the shipping method is determined, we choose the appropriate shipping box. We pack and ship your order accordingly. It is at that time that you will receive an email from us stating that your order has been shipped. Always expect an email from us when your order is shipped. If you do not hear from us, you need to call us because there is probably a problem with the email that was entered. We communicate pretty much at every step of getting your package to you. After you receive our email, you can begin tracking it on the designated website.
- Most of the time, we have very good service from all of the carriers we use. Of course there will be exceptions. It is at those times where we appreciate your understanding. Especially when packages are delivered to the neighbor :)
- Well, that concludes the “A day in the life of www.cookiecutter.com”. I hope that you have learned something of value from reading this.
Now go make some memories !~ Tammy
What's cuter than baby shower cookies?
This tells the story on how we began selling cookie cutters.
Dear Cookie Friends: Hello! I hope everyone is staying warm, especially if you are experiencing the winter weather as we are here in the Midwest. As December speeds along, that usually means the school aged children will soon be out of school for a few weeks. Trapped inside the warm comforts of your house without any signs of homework means lots and lots of, "Mom, I'm bored!" To avoid hearing this statement from your children, it is nice to come up with some activities to keep those kiddos preoccupied. At least that is what happened at our house during those years that now seem so far away! That sounds like a song, doesn't it? Hand Print or Designer Potholder This first activity would work great for pre-school through elementary school aged children. If you are needing a quick sentimental gift for someone, this fits the bill perfectly! Our church made these adorable potholders this December to give all the preschool families. The best part was, it was the kind of gift that will forever have a memory attached to it, since each preschooler individually crafted them with their own precious fingerprints! As a mom, I have always loved those kinds of gifts! And to finish it off, the pre-school teachers then attached a snowflake cookie cutter to the potholder. Here are the supplies you will need: 1. Potholder (Dollar Store) 2. Acrylic paints, as many colors as you want to use (craft store) 3. Slick puff paint if you want to write a name at top of potholder (craft store) 4. Small foam brush (craft store) 5. Fingers or the whole hand to make print (your house) 6. Newspaper to put down on the table as you work on the project 7. Baby wipes for hands or feet after done with each print Directions: 1. First, if your potholder has a little loop on it, be sure to put it on the top in case the person who receives the gift wants to hang it. Paint the hand (or foot) using the foam brush, then press on the pot holder. You will use less paint, get the paint on evenly, and experience less of a mess by doing it this way. If you are quick, you can get a couple of prints done before you should wipe off the paint. Cleaning the is not too bad as long as you don't leave it on for too long. After paint is on the hand, take the hand, press down nice and firm, then lift straight up. Let that dry just a bit and then you can go back and write the name and age, or whatever you like. Be sure to leave the pot holder flat to dry. A cute, personal and inexpensive gift to give grandma! You can even attach a cookie cutter to finish it off! Find the snowflakes here.
